playstation store refund. Hardware. You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for. Select a category from below: Payments. You can cancel your purchase of a subscription service and request a refund to your PSN Wallet within 14 days from the initial transaction date, even after you start using the subscription. According to Sony’s policy, digital games and add-on content can be refunded within 14 days of purchase or 14 days from the game’s release date, whichever is later. Grand Theft Auto V (PlayStation®5) NBA 2K24. annual billing). Sign in to Account Management. PlayStation Plus support. I agree. Tiered Services. I was a bad boy and used my dad's card and $90 on psn in total. On a PS4, press the Up button on the controller’s D-pad and select Settings . Check important notices. Select a topic to fill out the form for an online refund, select the article, Refunds and cancellations. Pre-Order Avatar: Frontiers of Pandora™ Ultimate Edition. All I did was go to their website and clicked on contact support. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Browse or use the search icon to find content. Depending on factors such as how long you have played the game, the amount of time it has been since you purchased it, and the condition of the game, you may be able to get some money back for it. If you’re not satisfied with your PlayStation experience, you can get a refund within 14 days of purchase. Go to the refund requests webpage on the company’s support website and click on the “Request Refund” button. In this video, I go over the steps getting a refund on PS4, that includes getting a refund for a games/games or fo. Refunds Vouchers & pre-orders Find everything you need for help with PS Store and accessing Refunds support for PlayStation. Yes, you can refund your PlayStation Plus subscription. There's no function for that in the sales system. Subscriptions like playstation plus and playstation vue. For digital content on the PS Store, Sony does not issue refunds of digital. When possible, refunds will be issued to the payment method used to make the purchase. Items May Be Eligible For Return Within 30 Days Of Shipping, However Ps Plus And Ps Now Vouchers Are Not Refundable. I purchased playstation now instead of plus. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. I sent a request because my PS Plus renewed and I thought I manually cancelled the renewal. Select Cancel Subscription next to PlayStation Plus. Alright, cool. If there is a free trial window, it is included in that timeframe, so be careful. You're costing the company and your store straight up losses. Note: When you purchase a subscription service such as PlayStation®Plus, you agree to a rolling subscription with periodic billing (e. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstation™Store purchases including games, DLC, pre-orders and subscriptions such as PlayStation®Plus. Contact PlayStation Support. There are limitations on when you can get a refund for certain payments. You can browse PlayStation Store content and make purchases online, on PlayStation™App, or on your PlayStation consoles. Next, click the large blue ‘Contact PlayStation Support’ button to formally begin the PlayStation refund process. PS5™console: change PlayStation Plus membership. Share. Select Cancel Subscription next to PlayStation Plus. Generally, you can request a refund for digital PS4 games within 14 days of purchase if the game has not been downloaded or played. The refund system takes effect beginning today, April 1. PlayStation®Plus Subscription Services. See more information about cancelling a pre-order here. On a PS4 console: 1. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content. This means you can return your purchase for a refund as long as it’s in its original condition . For this type of pre-order purchase, you can request a refund up. Close. 2. For this type of pre-order purchase, you can request a refund up. Step 6. 5. Purchases on, or after, Nov. DoNotPay will also send a letter with all the VISA and Mastercard policies that can help you get your Uplay refund request approved. Browse or use the search icon to find content. Subscriptions to PlayStation Plus and the soon-to-be-replaced PlayStation Now can be refunded, too, though you may be credited a different amount from the original purchase price, depending. Sony UK support email address: help@uk. Do you want to know how to cancel your PS PLUS subscription and to turn off auto renew on your PS4? In this video, I am going to show you to ways to turn off. Select Cancel Subscription next to the subscription you would like to cancel. I guess it just depends on the person you get in the support chat. 3-month PlayStation Plus voucher. You will receive a refund to the original payment method where possible*. How to cancel PlayStation Plus on web browser. To get a refund for Cyberpunk 2077, head to the Cyberpunk refund. In order to request a refund for PlayStation Plus, you can take the following steps: 1. , forSign in to Account Management. Each account is eligible for a refund for PlayStation®Plus once. You may cancel a pre-order at any time before the release date and receive a refund. If you are a current member, the new prices will take effect on 6th November 2023. and 8 p. I checked service reports to see if their was an outage in my area, but their were no outages in the country, or anywhere of that matter. Step 2: Find the game purchase: In your Purchase History, locate the game purchase you want to refund. Give a ring to PlayStation’s customer support service at 877-971-7669 and request a cancelation. Before we dive into the details of PlayStation refunds, let’s take a closer look at what exactly a refund entails and the reasons why someone might. If you aren’t. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. We will be removing the dedicated web form for Cyberpunk refund requests on 6/18/21. You can cancel your purchase of a subscription service and request a refund to your PSN Wallet within 14 days from the initial transaction date, even after you start using the subscription. After selecting this option, you may be asked to navigate through several options within the. PlayStation Plus support. i mean either way £40 came out of my wallet and yet for some reason the refund policiy is different. Select Cancel Subscription next to the subscription you would like to cancel. Fill in the necessary information about your Uplay purchase. Browse or use the search icon to find content. blinkfreak 9 years ago #1. 99, and I just can't afford to pay that right now, so I checked the website and it said I can get a refund within 14. 99 charged automatically every 12 months. It depends of the stuff member you have on the phone/email/chat, some are more helpful and some not. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. To determine if you’re eligible for a refund, you’ll have to visit the PlayStation Store page for the game and check for a “refund” section. On the next page, click ‘PS Store & Refunds’ from the list of topics. How to cancel PlayStation Plus on web browser. If you haven’t signed up for PlayStation Plus, select a membership plan. To determine if you’re eligible for a refund, you’ll have to visit the PlayStation Store page for the game and check for a “refund” section. You will receive a refund to the original payment method where possible*. To request a refund for a game, DLC, season pass, or PS Plus, please do the following: Go to the PlayStation support page. 4. For full terms and conditions, please visit the PlayStation Store cancellation policy. Note: When you purchase a subscription service such as PlayStation®Plus, you agree to a rolling subscription with periodic billing (e. g. Buying a PS4 game. Remove all card and payment info from your account. You may cancel a pre-order at any time before the release date and receive a refund. The refund may be reduced pro-rata to reflect the use you have had of the service. Select Subscription from the menu on the left of the screen. I didnt realize the game was in my cart. if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online. 49 charged automatically every month. Refund a PS4 or PS5 Game Through Sony's Website. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. Starting on 6th September 2023 prices for the PlayStation Plus 12-month memberships will change for all tiers. For full terms and conditions, please visit the PlayStation Store cancellation policy. This adds a further set. For this type of pre-order purchase, you can request a refund up. Open the PlayStation app and tap on the Settings gear icon. PS5™ console. 99. Go to ‘Redeem Codes’ on PS Store and enter the 12-digit voucher code (Code) 3. To start the refund process: Choose to chat with a Sony representative on the official PlayStation support website. ago. Baby. However, if you pre-ordered a game or other content fewer than 14 days from its release date, like other PS Store content types, you can submit a refund request up to 14 days after the purchase date. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Go to direct. Select Subscription from the menu on the left of the screen. To request a refund, you will need to contact the PlayStation. Click on Contact PlayStation Support. Each account is eligible for a refund for PlayStation®Plus once. annual billing). b) Goodwill Returns Policy. If you would like to keep your subscription, you can select Reactivate Subscription before the payment date of the current subscription to keep it active. How to. Please reach me as soon as possible. . You can even get money back on the purchase of a PlayStation Plus membership if you act in time, so PS Store refunds are very possible. Connectivity. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started. *Day 1 is the date the customer acquires the. If you would like to keep your subscription, you can select Reactivate Subscription before the next payment date of the current subscription to keep it. Yes, you can get a refund from PlayStation Plus. 1. That Means You Can’t Refund Any Game, Dlc, Season Pass. 3. What I mean is they've received the difference when it goes on sale for PS+ right after they buy it,. According to Sony’s policy, digital games and add-on content can be refunded within 14 days of purchase or 14 days from the game’s release date, whichever is later. ago. If you wish to send your damaged or defective item back for a refund, please contact Target. e. PLAYSTATION PLUS. How To Cancel PS Plus Subscription, or how to turn off auto-renew for PS Plus Subscription. $79. Games. Browse or use the search icon to find content. Select your PlayStation Plus subscription. Pre-Order NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS Deluxe Edition PS4 & PS5. For subscription services, your refund amount based on how much you have used the service. 6. ; AXN; Sony Music Classic artists to today’s stars, local and global. PS5™console: change PlayStation Plus membership. Microsoft's refund policy is far more generous than Sony's, but in this situation (customer has already played 10-20 hours) I don't think it would help either. If you've paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, you can request a refund. In the drop-down menu, you need to select Manage Subscription from the list of options. Not everyone who purchases PlayStation Plus wants a refund as it is a good subscription to pay for. Pre-Order Avatar: Frontiers of Pandora™ Gold Edition. PS4™ console: cancel PlayStation Plus. PlayStation®Plus Subscription Services. There are limitations on when you can get a refund for certain payments. However, if you haven’t used any of the benefits or downloaded any games, you can request a refund from the. Sony offers a 14-day refund window for digital orders, so if you purchased your PlayStation Plus membership within the last 14 days, you can request a refund. To request a refund, contact Sony’s Playstation Network support through the website or through your local Playstation consoles. . 1. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus. Select Cancel Subscription next to the subscription you would like to cancel. Go to Settings > Application Saved Data Management > Saved. There's a form somewhere on the site you can fill out. 3. However, depending on how long you’ve subscribed, you might not receive the total amount. When possible, refunds will be issued to the payment method used to make the purchase. All you have to do is go into the store and select “Order History” from the menu bar. toronto1979 wrote: ↑ You cannot return it because the card is activated upon sale. PlayStation Plus support. You can refund a game, DLC, or add-on provided you have not. playstation. Unfortunately, you cannot refund a PS4 game after 14 days. This includes Target GiftCards, Visa®, Mastercard®, or American Express® Gift Card, restaurant, entertainment. 1. Refund Your PlayStation Plus Subscription Your PlayStation Plus Subscription Is Now Canceled However, PS Plus isn’t for everyone. You will receive a refund to the original payment method where possible*. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream. You can browse PlayStation Store content and make purchases online, on PlayStation™App, or on your PlayStation consoles. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus. Having your date of birth, the email address in which you made the purchase, your PSN ID, and the full name of the item you are refunding will expedite the process. The refund may be reduced pro-rata to reflect the use you have had of the service. Yes, they will ban your account, but not permanently. Select Account Management . หลังจากการซื้อเนื้อหาประเภทนี้ผ่านทาง PlayStation Store คุณมีเวลา 14 วันนับจากวันที่ซื้อในการขอคืนเงิน หากคุณได้เริ่มดาวน์โหลดหรือ. Yes, you can get a refund for a PlayStation game after playing it, however, it may not be a full refund. Typically, you cannot get a refund after purchasing a PlayStation Plus subscription. Select Subscription from the menu on the left of the screen. Cancel PlayStation Plus Subscription via PS5/PS4. Tap on PS Store & Refunds. Pre-Orders. *This is not possible for the following payment methods: Bancontact (MisterCash. Select the PlayStation Store refund type then click contact PlayStation support at the bottom of the page. How to cancel a PlayStation subscription online. You will receive your refund within 14 days from when you informed them you want to cancel. If there is no lawful reason for the chargeback (e. Went to Sony support to get this refunded because their FAQ says that it will refund subscriptions 14 days from the purchase date. Greet them by their name and immediately ask if there is any way to refund a PS Plus subscription back to the Credit/Debit Card. How to cancel PlayStation Plus on web browser. However, if the order contains. Take note of the Support ID you receive. This is partially true. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. PS5. , for PlayStation Now or PlayStation Plus) purchased. Before following the method, make sure you have your PSN ID, associated email address, date of birth, and the name of the game you'd like to refund. Yes, you can generally refund digital games on the PlayStation 4. Select Account Information. It costs $24. You can even get money back on the purchase of a PlayStation Plus membership if you act in time, so PS Store refunds are very possible. Either contact them through the phone or via their live chat. Reply. Click "I'm ready. You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for. $84. PlayStation Plus support. Game Help on PS5 consoles. For this type of pre-order purchase, you can request a refund up. 📊 PS Plus Essential. ) Non-refundable. If your membership expires, any purchases you made with your 10% member discount are yours to keep. You can browse PlayStation Store content and make purchases online, on PlayStation™App, or on your PlayStation consoles. The. For question one, click "Yes, I am" to confirm you were the person whose account was charged for the purchase. If your PSN wallet doesn't have enough funds the subscription fee will be automatically funded from your default payment method. *This is not possible for the following payment methods: Bancontact (MisterCash. On a Sony PlayStation 5 or 4, you can head into the console’s account management panel to cancel your PS Plus subscription. I created one more ticket the out the day but again no response. Merchants can apply to the card issuer to update details automatically this doesn't work, u have to ask ur bank to cancel subscriptions or a cpa block for this to be effective. Yes, you can refund PlayStation Plus memberships. 4. *. Go to PlayStation Store. Step 5: Then, select Cancel subscription on the bottom left. Our voluntary 30-day return policy applies to all PlayStation Direct purchases. Close. © 2023 Sony Interactive Entertainment LLCYou can also save an extra 10% with this new trick. See more information about cancelling a pre-order here. Take screenshots of everything and file a complaint with PayPal. This will stop future payments of subscription fees but you will not receive a refund for payments already made. 99. You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for. Enter your first and last name, then select Start Chatting. You cannot expect to play with it for 2 weeks. You can return most items in-store or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus. Unless required by local law, or if you talk to a generous customer support agent, you won't get a refund for your PlayStation Plus subscription if you forget to cancel. After the 14-day period, all sales are final and no refunds or exchanges will be accepted. For pre-orders, you can. PS Plus Usage Terms. Shoes, Jewelry & Accessories. Select Subscription from the menu on the left of the screen. By following these simple steps, you'll be able to request a PlayStation refund. Select Subscription from the menu on the left of the screen. Note: When you purchase a subscription service such as PlayStation®Plus, you agree to a rolling subscription with periodic billing (e. On the next page, click ‘PS Store & Refunds’ from the list of topics. Sign in to Account Management. Pre-order purchases made fewer than 14 days before the release date, here you can request the refund within 14 days after the date of purchase. $109. Sign in to Account Management. Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. Next, click the large blue ‘Contact PlayStation Support’ button to formally begin the PlayStation refund process. The refund may be reduced pro-rata to reflect the use you have had of the service. Subscription continues until canceled. Refunds; Start Return Online; Walmart Standard Return Policy;Best you can hope for would be a refund to you psn account. 99 charged automatically every 12 months. no legal right to a refund), your account. After purchasing a subscription to PlayStation™Plus or PlayStation™Now service you have 14 days to request a refund to your payment method on PlayStation™Network. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. You will receive a refund to the original payment method where possible*. Learn more about the features and benefits of PlayStation®Plus such as online multiplayer, cloud storage, and monthly games. Requesting a refund is as easy as taking a few minutes to chat with a Sony representative. before you wonder what products can be returned on the PlayStation Store, the most important thing you should know about it is that in order to request a refund of the purchase, you should not have started downloading or playing the purchased content. Go to PlayStation Store. Now to add fuel to the fire, it has decided to add 2023’s most cursed game to its catalogue. When I got me PS4 I used the PS+ voucher and immediately turned off the automatic renewal and removed my credit card information. PlayStation Support Page. Depending on when you purchased the service, and how long you had your PlayStation Plus account, you could be eligible for a partial or full refund. You will get your money back but you have to give them the information and it helps if you have a screenshot of the code not working. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. PS5 PS4. Go to Account Management from the list. HOW TO REDEEM: 1. PS Plus Black Friday 2023 discounts have been tailored by marketing teams, claims PS Support. 13, 2024. To learn more about our subscription terms, please click here. Yes, you can call PlayStation for a refund depending on your situation and the refund policy of the item you purchased. Select Subscription from the menu on the left of the screen. For this type of pre-order purchase, you can request a refund up. Revealed yesterday, Sony announced it would be adding two new games. Roflrex. Stream PS Plus games on PC Pair DUALSHOCK®4 wireless controller with PC. Browse or use the search icon to find content. ago. To get a refund on your membership, start by signing into your PlayStation Network account at playstation. This is the most common question people ask how they were still charged on a new card. I've faced the same problem. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. If the previous price increase. Please see the PlayStation Store Cancellation Policy for more information. Select PlayStation Subscriptions . Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus. Pre-owned Tech (i. There is a form available , or you can follow the steps below. Method 1: ‘Request Refund’ Button. try chatting with them via the website and if they dont refund or, at least, credit you the money - call them. Sony has a program called the PlayStation Refund Program, which offers refunds in some cases. . In the case of PlayStation Plus, the amount of the refund will be reduced. You can get a refund for subscriptions to PlayStation Plus and PlayStation Now. 9. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus. If you can prove [with screen shots and any other useful info] that the DLC wasn't installed and that it falls within refund policy, you can try to fight it, but honestly it is entirely possible that you still won't get a refund. they wont give you a refund if you downloaded the game,not even caring if you played the game or not,steam and microsoft gives you a refund if your playtime is under 2 hours which is a lot better,i love how in playstation subreddits you absolutely cannot criticize this company lol. You can read the list of PS Plus Extra & PS. When you request a refund, it will be made to the payment method you used in your original order. Pre-Orders. Free trial periods are in the 14-day refund window. Next, you'll navigate to the PlayStation Support page, tap on PS Store. g. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream. Select Subscription from the menu on the left of the screen. . Explain the problem or issue that you’re having so they can assist you. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. annual billing). playstation. This may show as two transactions in your account transaction history: a refund to your. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. On a PS5, go to Settings > Users and Accounts. However, we may reduce your refund amount based on how much you have used the service. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus subscription. See more information about cancelling a pre-order here. You may cancel a pre-order at any time before the release date and receive a refund. Yeah you can ask but Sony's return policy is clearly stated on their site. You can cancel your purchase of a subscription service and request a refund to your PSN Wallet within 14 days from the initial transaction date, even after you start using the subscription. Then he did a charge back and so I had to save my lunch money for a few months so I could buy a psn funds card and balance my account again. *Verizon activatable devices have a 30-day return period for all customers. After purchasing a subscription to PlayStation™Plus or PlayStation™Now service you have 14 days to request a refund to your payment method on PlayStation™Network. PayPal takes a day or so to refund but you should get it back. Please allow at least 7 business days after your refund status changes from “Return Initiated” to “Return Accepted” for your refund to be credited to your original payment method. . If you would like to keep your subscription, you can select Reactivate Subscription before the next payment date of the current subscription to keep it. If you would like to keep your subscription, you can select Reactivate Subscription before the payment date of the current subscription to keep it active. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. No big deal. Starting on 6th September 2023 prices for the PlayStation Plus 12-month memberships will change for all tiers. Open menu Open navigation Go to Reddit Home. 1 day ago · PlayStation Plus – $30 Wallet Fund | $30 $27 at Amazon Save $3 - Amazon has got 10% discounts on all of its PlayStation Plus Wallet Funds. In some territories, you can request a refund within 14 days of signing up for PlayStation Plus—this begins from when you first join the service, including any free trial. See the conversion chart for details. Especially frustrating was that the renewal went through full price during a sale (PS+ at 30% off or something). PlayStation Plus support. This policy only applies to games you bought on the PlayStation Store. 13, 2024. Hardware. You may cancel a pre-order at any time before the release date and receive a refund. Here are the circumstances under which you’re entitled to a refund on PlayStation 4. 99 will be deducted from your wallet every 12 months until you cancel. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. 33. com You can get a refund for subscriptions to PlayStation Plus and PlayStation Now. 📷 sam: well, i was also wondering if downloading the beta would void my right to refund the pre-order 📷 sam: maybe the beta will convince me to keep my preorder after all 📷 John: No, you can still receive a refund for the pre-order even if the beta has been accessed. Select Account > Payment and. Our cancellation policy provides a 14 day “cooling-off period” from the start of your subscription, which allows you to. Next, click the large blue ‘Contact PlayStation Support’ button to formally begin the PlayStation refund process. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. Playstation Refund (Change in 2022) Discussion. Answer the questions to specify what you want to refund and why. . Games. For full terms and conditions, please visit the PlayStation Store cancellation policy. Date of birth.